Title: Senior Planning and Scheduling Support
Location: Planetary Road, Wolverhampton (WV13 3XA) full-time office based until competent – Flexible / Hybrid working will be assessed on an individual basis.
Help keep Cadent's operations running efficiently
At Cadent, effective planning and scheduling is critical to delivering a safe, reliable and customer-focused service. As a Senior Planning & Scheduling Support, you'll play a key role in coordinating work, managing resources and supporting the delivery of operational plans across the network.
Working closely with Operational Planning, Operational Delivery and frontline teams, you'll help ensure workloads are realistic, resources are effectively utilised and customers receive a positive experience throughout their journey.
Why you'll love this role
- Supporting operational planning by coordinating activities across the planning cycle, including work order creation, allocation and customer contact where required.
- Analysing performance data to provide insights that support operational delivery and continuous improvement.
- Collaborating with stakeholders to support the delivery of annual plans, targets and regulatory outputs.
- Managing planning updates by maintaining accurate resource availability, workload information and short-term plan changes.
- Resolving escalated queries from operational teams and customers to ensure positive outcomes and customer journeys.
- Providing resource reporting across skills, shifts, locations, standby arrangements and contingency requirements.
- Developing standard processes by creating and documenting operating procedures that support efficient planning and scheduling activities.
- Supporting performance improvements by identifying trends, variances and opportunities to improve planning effectiveness.
What you'll bring
- Experience working in a fast-paced environment with the ability to manage competing priorities and adapt to changing demands.
- Strong analytical skills with the ability to interpret data and provide meaningful insights.
- Excellent communication skills with the confidence to engage effectively with stakeholders at all levels.
- Strong planning and organisational skills with a focus on accuracy and attention to detail.
- A collaborative approach with the ability to work effectively across teams to achieve shared goals.
- Proficiency in Microsoft Office and the ability to learn and navigate business systems.
- Experience using operational systems such as SAP, ClickSoftware or similar scheduling and resource management tools would be advantageous.
- A customer-focused mindset with a commitment to delivering high-quality service and improving performance outcomes.
What you'll get in return At Cadent, you'll join a supportive and collaborative team that plays a vital role in delivering services to our customers. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an industry-leading organisation.
Apply today and help shape the plans that keep Cadent's operations moving.
Interviews are expected to take place w/c 14/09
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
