Title: Senior Planning and Scheduling Support
An exciting opportunity has become available for a Senior Planning and Scheduling Support professional to join our West Connections team!
At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
Job Purpose
• Work with optimum efficiency and compliance.
• Deliver work efficiently and with precision within agreed processes, procedures, and timescales.
• Provide brilliant quality customer service to all internal and external stakeholders.
• Accurately record, maintain, and distribute relevant necessary data.
• Be curious and always seek improved ways of working.
• Deliver a quality experience and always act responsibly.
• Always comply with required H&S standards reducing risks to colleagues, customers, and stakeholders.
• Build strong relationships and have the ability and determination to meet stakeholder expectations.
• Actively demonstrate and promote the Cadent Values and positively contribute to a customeroriented
approach.
Key Responsibilities
Supporting all aspects of the planning cycle across all work types, including creating work orders, contacting
customers where required and allocating work.
• Working with Planning and Scheduling Support to resolve any escalated queries or appointments from the
network and customers to ensure positive customer journeys.
• Providing detailed insights to specific processes areas within the planning processes and therefore ensuring
that the plans being created are deliverable and realistic.
• Ensuring that field force availability and non-availability is kept up to date so that the network has accurate
visibility of resources.
• Updating the systems with any ad-hoc changes or additions to the short-term plan and ensuring that resourcing
/ workload will not be impacted.
• Assisting stakeholders in understanding situations that contribute and lead to variances.
• Developing and documenting standard working methods for short cycle planning and scheduling of work.
• Reporting on resource levels against varying criteria, i.e. skills, shifts, locations, standby, contingency levels.
Skills and Experience
• Competent in the use of Microsoft Office desktop packages.
• Ability to use other core systems (SAP, ClickSoftware).
• Experience of working in a ‘fast paced environment’.
• Good communication skills, verbal and written.
What’s In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.
Diversity and Inclusion
Don’t meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
