Title: Service Desk Analyst
Be the first line of support. Solve problems. Keep people connected.
Join us as a Service Desk Analyst and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you will love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you will bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
