Title: IT Field Technical Specialist
Lead the technical expertise that keeps our digital operations running
As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service—bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support. This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks.
You’ll guide and support IT Field Analysts and Associates, helping prioritise workloads across business‑as‑usual and project delivery. You’ll analyse data and performance to identify improvements, ensure operational efficiency, and embed Cadent’s purpose, values and ambition across the team.
Why you'll love this role:
Operational Influence – Take a leading role in shaping how IT Field Support operates across all Cadent networks.
End‑to‑End Responsibility – Oversee service performance, technical resolution, proactive maintenance, governance and documentation.
Leadership Impact – Guide, support and mentor Field Analysts and Associates across BAU and project workloads.
Cross‑Functional Collaboration – Work with IT, suppliers, operational teams and senior leaders to deliver seamless IT services.
Continuous Improvement – Drive efficiency, increase first‑time fix rates and embed best practice across the field function.
What you'll bring:
Technical Expertise – Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, hardware, Intune/SCCM, AV, printing and IT security principles.
Leadership Capability – Experience leading or supporting multi‑disciplinary technical teams, preferably within a multi‑sourced IT environment.
Strong Communication Skills – Able to translate complex technical issues into clear business language.
Service Excellence – Experience working in ITIL‑based environments with strong customer service at senior levels.
Stakeholder Confidence – Ability to manage relationships with internal teams, senior leaders, suppliers and operational colleagues.
Delivery Focus – Ability to manage workloads, drive performance, support incident resolution and maintain operational standards.
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Company car
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
