Title: Customer Contact Administrator
Deliver brilliant customer experiences. Grow your career. Make an impact every day
Be the front line of support for our customers—resolving enquiries, managing updates, and helping people get the right information quickly and confidently. As a Customer Contact Administrator, you'll play a vital role in delivering safe, reliable and efficient customer service across both telephone and written channels.
This is a hybrid role, working 37 hours per week, Monday–Friday on a rota between 8am–8pm, with 3 days in the office and 2 from home. Part-time and flexible working will be considered. (Please state on your application)
What you’ll be doing
You’ll handle a mix of inbound calls, outbound updates and written enquiries, including:
- Resolving standard queries at first contact using agreed processes and guidance
- Creating and updating customer records accurately in our systems (including SAP and internal databases)
- Providing clear, professional and empathetic communication
- Supporting case progression, data accuracy and customer follow-up activity
Why you’ll love this role
- Make a real difference by providing fast, accurate and supportive responses to customers who need our help.
- Work across both calls and written communication, giving great variety to your day.
- Join a supportive, inclusive team that genuinely cares about your development, wellbeing and success.
- Grow your career with access to coaching, internal development programmes and progression routes across customer service, specialist functions and leadership.
- Benefit from a strong culture of continuous improvement, where your ideas really matter.
- Gain experience across multiple customer processes, systems and service areas—including the opportunity to support the National Gas Emergency Line as part of cross-flex activity.
- Enjoy a competitive benefits package, including pension, holiday purchase schemes, career development support and more.
What you’ll bring
- Previous call-handling or contact-centre experience (preferred but not essential)
- A customer-first mindset, taking ownership of each contact from start to finish
- Strong computer literacy and confidence learning new systems
- Experience with SAP (advantageous)
- Excellent communication skills with the ability to support customers professionally and calmly
- Strong attention to detail and accurate data entry skills
- Ability to follow set procedures to deliver consistent outcomes
- A proactive approach to spotting opportunities for improvement and supporting high-quality service
If you’re confident speaking with customers and comfortable learning new systems, we can teach you the rest.
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
