Title: Credit control support
At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.
About the role:
We have an exciting opportunity for a Credit Control Support to join our Billing and Credit team.
As a Credit Control Support you will administer the prioritisation and proactive collection of debt, full account reconciliations and determining effective credit decisions on behalf of Cadent Gas Limited. You will also ensure compliance with credit policies, controls, contractual frameworks and the associated debt recovery processes to actively reduce age of debt across multiple portfolios and to ensure minimum bad debt exposure. Ensuring the team delivers a high quality and robust service to the business and its customers.
This role would be well suited to an individual who enjoys working within a fast-paced environment, has previously worked within credit control, and is analytically minded.
What you'll get to work on:
- Administer multiple credit portfolios, for example; Damages, Diversions, Connections, Built over assets, Plant protection, Shipper siteworks
- Dealing with high volume of invoices / credits / cash. This will include full accounting reconciliations as well as being point of contact for key business stakeholders and our solicitors for further collections and process.
- Dealing with complex invoice and payment queries across multiple credit portfolios to provide resolution to internal and external parties.
- Administer the refund process, following Delegation of Authority & banking verifications, and monitor and investigate the unallocated cash account balances and achieve target set by management.
- Receive, process, collate and provide routine systemised information to / from customers and internal parties.
- Operate office systems and equipment, process documents and maintain accurate departmental information that is kept private and confidential at all times.
- Validate and authorise files to be sent to the external debt recovery Service Provider and manage complex queries and follow process and principles of daily management of debt recovery process.
- Delivery of internal and external audit requirements, and resolve complex adhoc queries and support other team members when required.
- Support with advance training requirements across all process impacting credit portfolios, including systems training within SAP & S/4.
Who are we looking for:
- Planning & Organising
- Business Awareness & Innovation
- Problem Solving & Decision Making
- Stakeholder Engagement
- Financial Systems and Codeblock
- Business Software and Applications
- Governance, Risk and Internal Control Frameworks
- Transactional credit management
What’s In It For You
Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:
- Funding and support towards completing qualifications
- Ample opportunity for progression within the business
- Mentoring and guidance opportunities
Why Join Us
We offer a host of benefits to suit your lifestyle and support your well-being. These include:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
- 25 days holiday, plus statutory days, and an option to buy more
- Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
- Strong focus on supporting you as an individual including:
- Flexible working
- Strong commitments to ED&I
- Generous family provision policies
- Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
- My Offers membership card – offering discounts and savings from hundreds of retailers
- 2 paid volunteering days per year
- Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships
We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.
Diversity and Inclusion
Don’t meet every single requirement listed?
Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.
As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.
We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!
Circle Back Initiative
As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.
We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.
Be part of something big. Help shape the future of gas for generations to come.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent (cadentgas.com)
